Your Contact Information
You may, in the course of using our Site, choose to provide us with personal information about yourself including without limitation your name, e-mail address, mailing address, or phone number. We may collect financial information, which will only be used for the purpose the information is given (a particular purchase) and will not be shared except as necessary to complete such use (i.e., banks, fulfillment houses). Do not provide false information to access any portion of our Site.
Use of Information
We use personally identifiable information for various purposes. For example, we may use information you provide to process your purchases of merchandise or to provide for merchandise delivery to your home. As a registered user, you provide us with information that we maintain and reference as part of our attempts to provide better and more personalized service to you. We might also use online registries or other databases to permit you to use and participate in certain portions in or features of our Site. We also use such information to make our online marketing and other communications with you more efficient. Similarly, we may use personally identifiable information in connection with certain of our activities with our partners, such as marketing efforts, co-sponsorships, and other initiatives. We also collect this information as we deem may be reasonably necessary for tracking/verifying compliance with federal, state and local laws or for editorial and feedback solicitation purposes.
We sometimes share personal information given to us with third parties. For instance, there may be third party service providers for our operations or business activities, with whom we have an agreement for services who transmit, store, analyze or otherwise use such information in connection with their services to us. We also occasionally share information about our users with advertisers, business partners, sponsors and other third parties in aggregate, not as individuals. We may offer e-mail services, contests, sweepstakes, or promotions that are sponsored by or co-sponsored with non-affiliated companies. Based on our agreement with them, these third parties may obtain personally identifiable information that Site visitors voluntarily submit to participate in the contest, sweepstakes, or promotions. We have no control over the use of this information by these companies.
We do reserve the right to transfer personal information to a successor in interest that acquires rights to that information as a result of the sale of LiveWire Energy. We may disclose your information in response to a court order, to enforce our Terms and Conditions of Use, at other time when we believe we are reasonably required to do so by law and/or whenever we deem it appropriate or necessary to give such information to law enforcement authorities. Please note we will not provide you with notice prior to disclosure in such cases.
You can tell us if you do not want us to share your personal information with third parties (other than in connection with administration of the Site or use over which we have no control, as described above) and we will do our best to respect your decision. When you receive e-mails or other communications from us or our partners, you should have the ability to “opt out” of receiving any further such communications. Please note that if you have signed up or provided information at different times for different purposes, you may have to opt out multiple times.
We also collect information automatically and through the use of electronic tools that may be transparent to you. We may log the name of your Internet Service Provider, IP address, or use “cookie” technology to assist us with enhancing your experience on our Site, including but not limited to troubleshooting the Site or server (which may require third party technical support), Site administration, using cookies to store your user name and password, sparing you from having to re-enter that information each time you visit, or to control the number of times you encounter a particular advertisement while visiting our Site. As we adopt additional technology, we may also gather information through other means. In certain cases, you can choose not to provide us with information by setting your browser to refuse to accept cookies, but be aware that doing so may limit your ability to access certain portions of the Site or may require you to re-enter your user name and password.
Third Party Advertisers and Links
We post customer testimonials on our web site which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to request that your testimonial be removed, you may do so by emailing us at firstname.lastname@example.org.
Changes To This Policy
LiveWire Energy may change this Policy from time to time. If we make any changes to this Policy, we will change the “Last Updated Date” below. We encourage you to review this Policy whenever you visit our Sites or use our Applications to understand how your personal information is used.
We take reasonable precautions to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. We use Secure Socket Layer (“SSL”) technology to protect the security of your credit card information as it is transmitted to us. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information. We cannot guarantee the security of any information you disclose online and you do so at your own risk.